Even though you likely use your garage door multiple times per day, you probably don’t often think about it until it begins malfunctioning or breaks. Your garage door and opener are complex systems with multiple pieces of hardware working simultaneously to safely, efficiently and reliably open and close your door as needed. Most homeowners use their garage door at least 1,500 times per year, and with frequent, repetitive movements your garage door system is likely to experience breakages.

It’s important to notice warning signs of a future malfunction and understand what’s causing your garage door to not operate properly. By addressing unusual garage door operations and being proactive about potential repairs, you can fix minor issues before they become more serious. You can also prolong the lifespan of your system and reduce inconveniences. Here are some common reasons your garage door may not be working:



If you’re having difficulty raising and lowering your garage door, then you’re likely experiencing a problem with your garage door springs — a damaged or worn spring is among the most frequent garage door issues. A garage door weighs over 100 pounds, and your garage door system uses a counterbalance system to safely and easily lift and lower the door. The garage door springs are the force that’s primarily responsible for offsetting the weight of the door. Since springs have a lifespan of about 10,000 cycles, or about six to 10 years depending on how often the door is used, they’re usually common repairs.

When the springs break, the occurrence is often marked by a loud banging sound, like a firework exploding. After the spring has broken, you’ll find that the door is incredibly difficult to lift on your own. Springs are under an immense amount of weight and tension, so homeowners should never attempt to replace or repair garage door torsion or extension springs on their own. Attempting to replace garage door springs could lead to extensive property damage and personal injury. If you suspect your springs have broken, call a professional garage door repair company to assess the spring.


Your garage door smoothly operates by moving up and down the tracks using rollers. When your garage door has been damaged or is older, the tracks can become bent, and homeowners can often determine there’s an issue with their garage door tracks if there’s a rubbing or grating noise when your door is moving.

If your door can still move, then you can attempt to repair the issue by gently tapping the damaged part of the track with a rubber mallet to realign the metal. However, if the door becomes dislodged from its tracks, preventing the door from opening and closing properly, then you need to call a professional to evaluate your system and make repair suggestions.


Garage doors installed after 1993 are equipped with photo eye sensor safety features at the base of your garage door system — these are responsible for recognizing obstacles in the path of the garage door and prevent it from closing. Often if your garage door easily opens but refuses to close, you may have an issue with the photo eye sensors. Check that the lenses of your photo eyes aren’t dirty or misaligned.


If your garage door is regularly maintained and all the parts and hardware are in good condition, then the garage door opener could be the culprit for why your garage door won’t work. Problems with your garage door could range from simple remote fixes to more serious malfunctions with the machine itself. First, check that the batteries in your garage door remote are fresh — you can switch out the batteries by sliding the door off the back compartment of the remote — then stand within a few feet of your door and push the control button to test if your garage door will respond.

If the batteries in your garage door remote are new, then make sure you’re trying to use the remote within range of the machine’s receiver and that the antenna on your opener isn’t bent or damaged. From there, if the machine is still malfunctioning, then call a professional to ensure the wall-wiring is in good condition or that you don’t have a faulty machine.


The most obvious sign that your garage door is broken is if the door won’t respond when you hit the control buttons on the wall panel or remote. While this could indicate a serious issue with your system, it could also be an easy fix — like an accidentally locked garage door or an engaged disconnect switch.


If you’re experiencing issues with your garage door, then trust the friendly, reliable and responsive garage door specialists at Premium Overhead Door as the premier San Antonio garage door servicing company serving the San Antonio area for more than 20 years. We understand how inconvenient garage door malfunctions are, and we work quickly to identify the issue and make quality repairs. Our company goal is to always provide the best repair and maintenance services, so we offer free project estimates and personalized solutions.

Schedule your garage door repairs today by 210-685-6427 or fill out our online contact form to schedule an appointment.